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How can we use the concept of basic neighboring to work toward building more resilience in our future?
Virtual Operations Support Team (VOST)
Apr 26, 2018 Laura E30

"The idea is fairly simple: Deploy a trusted team of social media-savvy individuals to monitor public social media feeds for anything that could help a responding agency better manage a situation.

For agencies used to handling these crises — the likes of emergency services and public safety organizations — a relatively young tool has been gaining traction and changing the dynamics of how they are able to respond. It’s called a Virtual Operations Support Team, and can be used to handle all sorts of situations.

Through the delivery of a “listening report” the teams are able to provide a glimpse into the public’s feelings toward a response effort, emergency response needs and the development of a progressive strategy.

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